Unable to view some files from Personal Library (IE8)

When clicking the "View" link beside a file in your personal Library, instead of the file downloading and opening, you may instead witness a pop-up window appearing momentarily, hear a short blip, and the window closes without the file appearing to have downloaded.

This behaviour is occurring because your local web browser (Microsoft Internet Explorer 8) is configured to simply save some types of file, without prompting you for a location, rather than opening the files. This will happen for all files of a specific file type, but may not occur for all file types depending on your local browser configuration.

To force Microsoft Internet Explorer 8 to prompt you to Open or Save a file, please hold down the CTRL key on your keyboard whilst you click the "View" link beside a file in your Personal Library.

If, when clicking the Save button, Internet Explorer 8 does not prompt you for a location to save the file but instead simply blips and continues as before, then please also ensure you are holding down the CTRL key whilst you click on the Save button whereupon it should prompt you for a location into which you can save the file.

To permanently change the behaviour of your instance of Internet Explorer 8 saving you from having to hold down the CTRL key for some file types, you may change it's configuration using the following steps. Please note, this may require assistance from a local IT administrator should you not have sufficient rights on your local workstation.

  1. Click to the “Tools" menu and select the “Internet Options” menu item
  2. Click on the Security tab
  3. Click the “Custom Level...” button
  4. Scroll through the setting list until you reach the "Downloads” section (it’s usually about 1/3 of the way down)
  5. Ensure “Download, Automatic promoting for file downloads” is set to “Enabled”
  6. Ensure “Downloads, File download” is set to “Enabled”
  7. Click OK until you are back to the web page.
  8. You may have to restart Internet Explorer before the changes will take effect.

Please note: This assistance is specifically for users of version 8 of the Microsoft Internet Explorer web browser. You can identify what browser and browser version you are using by visiting

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