Why do some pages take so long to load?

Some pages on the ePortfolio require significant amounts of "processor" work (i.e. many computations, multiple and complex calls to the database). As a result some pages like reporting (for administrators) or curriculum listing (all users).

The ePortfolio is a web-based service available via any internet connection. The speed that the ePortfolio appears to work at is largely dependent on the speed of the network connection that you use to access the website.

The most likely cause of the ePortfolio running slowly if you are using a NHS computer is that the NHS internet gateway can be a bottle-neck to external websites (the ePortfolio is hosted externally to the NHS N3 network). This means that the ePortfolio can run slowly for users, but there is nothing the ePortfolio team can do to avoid this.

If your connection speed is slow, this may affect your access to the ePortfolio site, and the speed at which each page opens. Your local IT department may be able to provide further information about internet provision and connection issues.

If connecting from outside the NHS network, for example on a home broadband connection, you should notice that the site runs a lot faster.

You can check your connection speed using one of the EXTERNAL speed testing sites below:

If you think the site is down it's possible it is just a local network issue. You can check this using this link which can test this: 

For more information have a look at this Talkback article (opens in a new window)

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    Tim Brown

    What's taking so long?

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